It is quite obvious that you will want
positive reviews from your hotel guests. Positive reviews attract new visitors
to the hotel and also inspire the hotel staff members to give their best
efforts in attending the guests. However, you must understand that guests will
give positive reviews only when they get good service from the hotel’s end.
While you were a student at the best hotel management colleges in Dehradun, you surely
learned how to fulfill the needs of the guests of a hotel in an effective
manner. If you want to know in detail what to do for getting positive reports
from your hotel customers, read on the complete article.
Make a good impression before your guests enter
A great experience starts long before
the guests actually arrive at your hotel. It starts the moment they come
across your hotel specifications and decide to do booking at your hotel. There should
be a simple and easy convenient online booking system. The rates of the
rooms should be visible and if there are any special offers going on, it should
also be properly mentioned. You should also validate every booking by sending a
personalized e-mail to each guest. All these things help to create a positive
first impression. I hope you learned about online booking while you were
studying at a hotel management college in Dehradun.
Make it personal
If all the guests get the same
experience from your hotel’s end, they will not like it. It helps in making a
positive impression if every guest gets proper service according to individual needs
and preferences. Remember, a positive impact is a positive review.
Make your guests feel at home
All of us miss our homes when we are
away, even if we are on a holiday journey. If you can give your hotel guests a
feeling of their home, you will remain one step ahead of your opponents. The
homely ambiance will make the guests happy and this happiness is sure to
reflect in their reviews.
Provide exceptional customer service
If you want to secure a great guest
experience, you have to provide outstanding customer service. The type of
review you will get depends on the service you provide to the guests during
their visit to your hotel. You will get positive reviews only when the guests
are more than compensated for your hotel’s service.
Motivate your team
Great teamwork always gives the best
returns. Motivate your team members to communicate with the guests and try to
solve any problems as soon as possible. You must involve every team member in
your plans regarding how to provide your guests with quality service. This is
the time to utilize the teamwork skills that you learned while continuing your
course in a hotel management college in Dehradun.
You should keep one thing in mind that
your hotel guests demand a response from your side whenever they give reviews
about your hotel. Don’t forget to thank them when you see positive reviews from
their end. Even if some guests give any negative reviews, don’t be dismayed
and see what you can do to turn those reviews into positive ones the next time.
DEV BHOOMI GROUP OF INSTITUTIONS
Dev Bhoomi Campus, Chakrata Road Navgaon,
Manduwala, Dehradun- 248007, Uttarakhand, INDIA
Phone No: 0135-2694241, 42,43,44,45
Toll-Free: 1800 103 4049
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